I haven't received my credits

If you successfully completed a credit purchase but don’t see the credits in your account yet, don’t worry — in some cases it can take a short moment for the credits to appear.

Processing time

After a successful payment, credits may take a little time to reflect on your profile.

This usually takes less than 5 minutes.

Refresh your credit balance

On the Buy Credits page, you can tap the “Refresh” button to reload your current credit balance. This often resolves the issue immediately.

👉 Buy Credits page: https://prepagos.com/account/escort/buy-credits

Still missing after 5 minutes?

If your credits still haven’t appeared after 5 minutes, please contact us via the chat (bottom-right corner)

We’ll investigate and help you right away.